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Home > Technical Support > After sales customer service (RMA)

Return Merchandise Authorization

Welcome to LEM’s Return Merchandise Authorization service.

Please carefully read the information below concerning LEM’s warranty service.

During the warranty period and under the normal conditions of normal use, LEM will repair or replace the defective product.
Repairs made by any of the LEM support centers are warranted for the remainder of the warranty period, or for a maximum of 6 months. All modules or components removed during the warranty period shall remain the property of LEM.
This warranty does not cover the accessories supplied with the product such as connectors for mating, mounting kits, etc.
The return of a LEM component to a LEM support center during the warranty period does not mean that it will be repaired free of charge. Upon receipt of the product in question, the LEM support center reserves the right to verify whether the conditions for application of the guarantee are met and if the request complies with the present directives. If the defective product does not meet the criteria of warranty, all costs will be borne by the customer.
There are 4 different RMA categories at LEM as defined below:

 

  1. ADMINISTRATIVE: This form is dedicated to issues related to logistics, sales, documentation or transportation of goods.
  2. CALIBRATION: calibration of LEM products or systems under and out of warranty
  3. TECHNICAL: technical issues for LEM products or systems under warranty
  4. MAINTENANCE-REPAIR: technical repairs or maintenance of LEM products or systems out of warranty.


RMA procedure:
1. Please fill in the corresponding RMA form and send it to your regional LEM center (see page 2/2 of the form).
2. Once the RMA is approved by LEM, we will send the customer an e-mail containing the RMA number and the LEM return delivery address.
3. Do not forget to mark the reference of the RMA on the packaging.
4. Please carefully read LEM’s Terms and Conditions below before filling in the RMA form.

 

In order to speed up the process we ask you to fill in as many details as possible stating the exact circumstances and the description of the incident.


Best regards,
LEM Customer Service team.