Switzerland
Switzerland

LEM International SA

Chemin des Aulx 8,
P.O. Box 35
1228 Plan les Ouates
Switzerland

http://www.lem.com
Go to Contact Us form Go to Contact Us form
Switzerland
Switzerland

LEM International SA

Chemin des Aulx 8,
P.O. Box 35
1228 Plan les Ouates
Switzerland

http://www.lem.com
Go to Contact Us form Go to Contact Us form

Return Merchandise Authorization

Welcome to LEM’s Return Merchandise Authorization service.
After Sales & RMA

Return Merchandise Authorization

During the warranty period and under the normal conditions of normal use, LEM will repair or replace the defective product.

Repairs made by any of the LEM support centers are warranted for the remainder of the warranty period, or for a maximum of 6 months. All modules or components removed during the warranty period shall remain the property of LEM.

This warranty does not cover the accessories supplied with the product such as connectors for mating, mounting kits, etc.

The return of a LEM component to a LEM support center during the warranty period does not mean that it will be repaired free of charge. Upon receipt of the product in question, the LEM support center reserves the right to verify whether the conditions for application of the guarantee are met and if the request complies with the present directives. If the defective product does not meet the criteria of warranty, all costs will be borne by the customer.

PROCEDURE

RMA GLOBAL PROCEDURE

1. FILL THE RMA FORM

Please fill in the corresponding RMA form and send it to your regional LEM center (see page 2/2 of the form).

2. Receive the RMA number

Once the RMA is approved by LEM, we will send the customer an e-mail containing the RMA number & the LEM return delivery address

3. Send the product

Do not forget to mark the reference of the RMA on the packaging.
DOWNLOADS

RMA CATEGORIES

ADMINISTRATIVE

dedicated to issues to logistics, sales, documentation or transportation of goods

CALIBRATION

Calibration of LEM products or systems under and out of warranty

MAINTENANCE-REPAIR

Technical issues for LEM products or systems under warranty

TECHNICAL

Technical repairs or maintenance of LEM products or systems out of warranty.

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