This Privacy Statement for customers, business partners, and visitors (hereinafter referred to as “Privacy Statement”) outlines the methods by which personal data is collected, processed, handled, used, stored, and protected. This Privacy Statement covers all personal information of individuals that is collected and processed from:
We may provide additional privacy statements with specific information when you share personal data as a job applicant or as a LEM employee.
LEM operates globally and is subject to various privacy and data protection laws and regulations worldwide. To comply with local legal requirements, an add-on to this Privacy Statement may be issued for certain countries. If there is a discrepancy between this Privacy Statement and any add-on or local legislation and/or standards, the add-on or local requirements will apply.
To comply with relevant legal requirements, the terms of this Privacy Statement may be modified or amended at any time.
In this Privacy Statement, the terms “we”, “us”, or “our” refer to LEM International SA and any subsidiary of LEM Holding SA (“LEM”). LEM International SA. (Route du Nant-d’Avril 152, 1217 Meyrin, Geneva, Switzerland) is responsible for data processing under this Privacy Statement.
For the purpose of this Privacy Statement, “personal data” (or personal information) is any information relating to an identified or identifiable living person who can be identified, directly or indirectly, by an identifier such as a name, an identification number, location data, or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Different pieces of information, when collected can lead to the identification of a person, also constitute personal information.
Depending on your interactions with us, we may handle different categories of personal information provided by you, including but not limited to the following:
LEM does not provide products or services to individuals under 18. We do not knowingly collect information from children under 18 or target our services to anyone under 18. If we find a child under 18 has submitted personal information, we will delete it promptly. Parents or guardians with questions, or concerns about a child's data, can contact us at: privacy@lem.com.
When visiting our websites or digital platforms, we and third-party partners may use cookies, SDKs, web beacons, and other similar technologies for tracking service usage and optimizing functionality on our platforms.
Information collected or generated by third parties is processed and stored by those parties in accordance with their own privacy policies, over which we have no control or responsibility.
For additional details about our use of cookies and tracking technologies, please refer to our Cookie Statement. We obtain explicit consent for non-essential cookies and provide clear options to manage cookie preferences.
Based on our relationship with you, your interactions with us, the websites you visit, or the products or services you use, we may collect personal information for various purposes, including:
The processing of your personal data is carried out in accordance with at least one legal basis, which may vary depending on the type of personal data and the intended purpose of processing. These legal bases include: (i) your explicit and informed consent, which you may withdraw at any time; (ii) fulfillment of a contract with you or steps taken prior to entering into a contract; (iii) compliance with applicable legal obligations; or (iv) our legitimate interests - such as operating our business efficiently and enhancing the quality of our products and services - or those of third parties to whom your personal data may be transferred.
We may share your personal data for the purposes outlined in this Privacy Statement with the types of third parties identified below:
In accordance with applicable laws, all third parties who receive your personal information are required to implement appropriate safeguards for its protection. When engaging external service providers, we ensure they process your personal information solely for the purposes outlined in this Privacy Statement. We do not sell or license your personal information to third parties.
Additionally, LEM may disclose your personal data to third parties in connection with any proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of LEM's business, assets, or stock, including situations related to bankruptcy or similar proceedings.
LEM will also share or release information, including personal data, if (i) LEM has your permission to make the disclosure, (ii) when LEM believes release is appropriate or required to comply with the applicable laws and/or to respond to requests from competent public and government authorities including public and government authorities outside your country of residence, (iii) in connection with any ongoing or prospective legal proceedings, (iv) enforce or apply LEM Terms of Use and other or agreements, or (v) protect the rights, property or safety of LEM and other users (fraud prevention and cybersecurity protection).
If you receive marketing communications, you may opt out of these messages at any time. Each email will include clear instructions on how to unsubscribe from further marketing communications.
LEM shall comply with your request as soon as reasonably practicable. Please also note however that LEM may keep sending you important administrative and transactional messages (i.e. service notifications) in connection with a transaction, your orders, updates or notifications about products you have purchased from LEM, or information about your account.
LEM may offer social computing tools to facilitate online collaboration and information sharing among registered users. Such tools can include forums, wikis, blogs, instant messaging, open-source development platforms, and other forms of social media. When registering for certain social computing features on LEM sites or apps, you may be required to provide specific personal data. This personal data, along with any other information collected during the registration process, will be governed by this Privacy Policy, except for any data or information that you choose to make public or share directly with other participants. Additionally, these tools may be governed by supplemental terms of use and may carry additional privacy notices.
All content or information, including personal data, that you post or share with other participants on third-party social media platforms is governed by the terms of use and privacy policies of those platforms, and is not covered by this Privacy Statement.
LEM sites or apps may contain hyperlinks directing users to third-party websites. LEM does not exercise control over these external sites or their practices and therefore has no responsibility for their policies, operations and processing activities. This Privacy Policy does not extend to the privacy and security measures, data collection, processing, usage, storage, or disclosure policies of such third parties.
LEM may transfer your personal data to any affiliated LEM group company globally for processing, storage, and use in accordance with this Privacy Policy. Additionally, LEM may share personal data with third-party service providers situated in jurisdictions other than your own. Consequently, your personal data may be transferred to territories outside the European Economic Area (the “EEA”), including countries that may not provide data protection standards equivalent to those applicable within the EEA.
To protect your rights we only store and transfer your personal data in compliance with applicable legal requirements (i) to a region or country where an adequate level of protection for personal data is provided, or (ii) based on applicable requirements for the transfer of personal data such as, EU Standard Contractual Clauses, or (iii) based on certification mechanisms, or (iv) based on other transfer mechanisms provided by applicable data protection and data security laws.
Appropriate technical and organizational measures have been implemented to reduce risks, including accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to information. These measures are designed to comply with relevant data protection and data security laws.
Security risks exist with all internet and information technologies, and absolute security of personal information cannot be ensured. It is recommended that you take steps to safeguard your information. You should consider using encryption and other protective measures when transmitting personal information across home networks, wireless routers, WiFi networks, or similar devices to reduce the risk of unauthorized access. When using unencrypted, open-access, or otherwise unsecured networks (such as the internet), you are responsible for the security of your own information.
In the event of any actual or potential unauthorized access, disclosure, alteration, or loss of personal information, we will promptly implement remedial actions. Where required by applicable laws and regulations, we will also notify relevant government authorities and affected individuals without undue delay.
The duration for which your information is retained depends on the purpose for which it is utilized. In certain instances, specific legal obligations require data to be preserved for a minimum period. Absent such legal requirements, we retain your information only as long as necessary to fulfill the original collection purpose.
LEM will retain personal data: (i) as required by applicable law, (ii) if the data is relevant to ongoing or anticipated legal proceedings, or (iii) in order to establish, exercise, or defend LEM’s legal rights, including sharing information with others for fraud prevention and cybersecurity purposes.
Pursuant to relevant laws and regulations, you may be entitled to specific rights regarding your personal information, which may include but are not limited to the following:
These rights may be restricted or excluded in certain circumstances, such as when there are uncertainties regarding identity, to protect other individuals, to safeguard legitimate interests, or to fulfill legal requirements.
You may contact us using the details provided below. When your inquiry is received, you will be asked to verify your identity and specify the type of information requested. Requests will be addressed in accordance with relevant timelines and at no cost, unless responding would require disproportionate effort. Applicable laws and regulations in certain jurisdictions may impose restrictions on the exercise of personal information rights. In such instances, LEM will act in accordance with those legal requirements.
LEM may be required to retain certain information for backup and record-keeping purposes in accordance with applicable legal obligations, or to complete transactions initiated before a request for change or deletion (for example, if you make a purchase or enter a promotion, it may not be possible to change or delete the provided personal data until that purchase or promotion is complete).
“Automated individual decision-making” refers to decisions made entirely by automated means, without any relevant human intervention, that have legal effects or otherwise significantly impact the individual concerned. We do not currently engage in such automated decision-making. Should we choose to implement automated individual decision-making in specific cases, you will be informed accordingly and provided with the opportunity to request a human review of the decision if you disagree with its outcome. If we implement such processes in the future, you will have the right to obtain human intervention, express your point of view, and contest the decision.
If you have concerns about how your personal information is processed, you may contact us at privacy@lem.com. We will address your request upon authentication of your identity. A response will be provided within a reasonable timeframe. You may also submit a formal complaint to the appropriate regulator in your jurisdiction.
LEM has appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy. You may contact the DPO at: privacy@lem.com.
If you have any questions, concerns, or complaints regarding this Privacy Statement, please contact us at: privacy@lem.com